We hire assistants with great care. We know you need someone amazing, and we invest a lot in doing our best to find the best assistants we can. 

1. How we find candidates

We use a variety of job boards and postings, existing assistant referrals, recruitment agencies, hiring top freelancers, as well as less formal channels. 

2. How we screen candidates

We only hire the best assistants! We have a global footprint, and receive thousands of applications every month. We've screened several thousands of assistants, and become pretty darn good at it! We have a strict & heavily automated screening procedure that only lets the top quartile of applicants into Stage 2 of our process, which then tests practical skills. Stage 2 then has the top quartile of our screened candidates take a practical work-skills test, the top quartile of our Stage 2 test then have their professional backgrounds assessed. Those who pass our professional background assessment are then interviewed for key skills we look for in assistants. Top performers from interviews then undergo a background check. Finally, all those who pass are extended probationary offers. 

3. Then, training & testing

Those who have passed our intensive screening process then begin training & testing. Wing has devised a training curriculum that teaches assistants Wing's processes pertaining to a variety of situations: emails, scheduling, cultural & English norms of clients depending on location, software tools, executive assistance, computer skills, payment & data security policies, and more. At the end of every major section, we run tests. Assistants who fail to perform as required on the tests, are then released from the training program. Assistants who succeed, are then able to opt for more supplementary training that goes deeper in particular areas, e.g. executive assistance, back-office processes, etc. More experienced candidates (i.e. multiple years of experience in executive assistance), still undergo training as there are Wing-specific aspects to our processes.

4. On the job training

Assistants, once trained, are paired up with a "buddy" who is more experienced, and work on an existing client's account together. Assistants will rotate in the "on the job training pool" until they are assigned a client of their own.

5. Training manager support in early days

When an assistant is assigned a client, whether it is a new assistant or someone who's been with us for a while, Wing also assigns a Training Manager to that client. Training Managers are typically assigned this designation after rising all the way through our internal ranks, and become the most experienced member of the team. As they've overseen the work of several clients, they help the assistants get up to speed with their new client, ensuring they have all the necessary handholding, and benefits of experience.

Next, learn about how Wing manages its assistants